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To Koss Tech:
This letter of complaint is about a headset I purchased from Newegg, on 3/21/2011. This particular headset I've had for about six months, and within that six month period the headset's microphone has faulted.

When the headset started malfunctioning it was unplugged from the computer. The audio jacks were tested on thee computer using an older microphone. This was done to make sure that it was not a problem with the machine. Attempting to use the microphone yields chopped sound, or popping noise. Most the time no sound or signal is being sent from the device, or being received. Wiggling the wire where it enters the headset allows the microphone to function temporary, but if any movement occurs it stops working.

I was informed that Koss Corporation has a lifetime replace or repair for all its professional products. As a side note Newegg has a limited replace warranty of 30 days which as stated above this product has been owned longer than that time period. On the Koss web page under the warranty section Koss offers a limited lifetime warranty for the original owner. As stated in the warranty: "Koss Limited Lifetime Warranty: Stereophones that were purchased after July of 1989 are covered by our Limited Lifetime Warranty, which covers normal use by the initial user or purchaser of this particular Koss product."

The state of the headset purchased is known; furthermore, the device has experienced normal use, and I am the original purchaser. A return letter is requested, and in that letter I request directions for where to send my product.

Your loyal customer,

Sado Rath

Hey bro,
Remember that headset I had at our previous LAN party. You know, the one I bought off the net a while ago, about six months ago. Well just letting you know the mic on it died last week. Man sending it back was an idea, but I have had it longer than the return policy.

I'm wondering if you might be able to help me. I was told you knew something about electronics by Dave. He told me that you do sound system work for car owners, and that for your hobby you work with circuitry. If your unable to help my only other option is to contact the company, and see if I’m able to get it fixed. All this is kind of Bob's fault, remember telling him so many times "dont run over the wires that tugs on the wiring harness, and don't tightly coil the cables around the headset."

Maybe I shouldn’t have allowed Bob to use my headset. If I'm unable to get help from Koss, I still to need a new headset. You know maybe my next headsets cost should come out of Bob's pocket.

Cheers,

Sado